Introduction
We value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with us through our retail stores, website Svaraa, and mobile application (collectively referred to as the Platform).
By accessing or using our Platform, you agree to the terms of this Privacy Policy. We may update this policy from time to time, and we encourage you to review it periodically.
Information We Collect
We collect information to provide better services to all our users. This includes:
- Personal Information: Name, email address, contact number, postal address, date of birth, anniversary date, and other relevant details.
- Payment Information: Credit/debit card details, bank account information, and billing addresses for processing transactions.
- Demographic Information: Age, gender, preferences, and interests.
- Technical Information: IP address, browser type, device information, location data, and browsing behavior on our Platform.
We may also collect information when you:
- Register or create an account on our Platform.
- Make a purchase or return.
- Subscribe to our newsletters or promotional materials.
- Participate in surveys, contests, or promotional events.
- Contact our customer support team.
How We Use Your Information
The information we collect is used to:
- Process and fulfill your orders.
- Improve our products, services, and overall customer experience.
- Send you updates about your orders, promotional offers, and newsletters.
- Personalize your shopping experience.
- Conduct market research and analysis.
- Comply with legal obligations and prevent fraudulent activities.
Cookies and Similar Technologies
We use cookies and similar tracking technologies to enhance your browsing experience on our Platform. Cookies help us understand user behavior, remember your preferences, and provide personalized content.
You can choose to accept or decline cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Platform.
Sharing Your Information
We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Third-party vendors who assist us in operating our Platform, processing payments, delivering products, and conducting marketing activities.
- Legal Authorities: When required by law or to protect our rights, we may disclose your information to law enforcement agencies or regulatory bodies.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to safeguard your data, no method of transmission over the internet is 100% secure.
Your Choices and Rights
You have the right to:
- Access, update, or delete your personal information.
- Opt-out of receiving promotional communications.
- Disable cookies through your browser settings.
To exercise these rights or for any privacy-related concerns, please contact us at:
Links to Other Websites
Our Platform may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies before providing any personal information.
Children's Privacy
Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our Platform. Your continued use of our services after such changes indicates your acceptance of the revised policy.
If you have any questions or need further assistance regarding our Privacy Policy, please don't hesitate to reach out to us at the contact details provided above. Your privacy is of utmost importance to us, and we're here to help!