Question 1

What is custom jewellery?

Accepted Answer

Custom jewellery is made-to-order jewellery that’s designed specifically for you. Whether it's modifying an existing design or creating something entirely unique, we tailor the piece to your preferences.

Question 2

How do I start the custom design process?

Accepted Answer

Simply reach out to us via our website, social media, or visit our store. Our design consultant will guide you through a step-by-step process—starting with understanding your vision, budget, and style preferences.

Question 3

How long does it take to create a custom piece?

Accepted Answer

Typically, it takes 2 to 6 weeks from concept to completion, depending on the complexity of the design. We’ll provide a timeline during your initial consultation.

Question 4

Can I redesign old or heirloom jewellery into a new piece?

Accepted Answer

Yes! We specialize in transforming old or sentimental pieces into new, wearable designs while retaining their emotional value.

Question 5

Do I need to visit your store to place a custom order?

Accepted Answer

No. We offer virtual consultations and can work with you via video calls, emails, and messaging to bring your design to life—no matter where you are.

Question 6

What materials can I choose from?

Accepted Answer

You can choose from a variety of precious metals (gold, platinum, rose gold, etc.) and certified gemstones (diamonds, rubies, emeralds, sapphires, etc.).

Question 7

How much does custom jewellery cost?

Accepted Answer

Prices vary based on materials, design complexity, and gemstone selection. We’ll provide a detailed estimate after your design consultation.

Question 8

Will I see a design preview before it’s made?

Accepted Answer

Yes, we provide digital 3D renderings or hand-drawn sketches for your approval before production begins.

Question 9

Is there a minimum budget for custom jewellery?

Accepted Answer

We recommend a minimum budget of ₹25,000 to ensure quality materials and craftsmanship, but we can work with you based on your requirements.

Question 10

Do you offer engraving or personalization?

Accepted Answer

Absolutely. We can engrave names, dates, or special messages on most custom pieces.

Question 11

Is there a warranty or guarantee on custom pieces?

Accepted Answer

Yes. All our custom jewellery comes with a quality guarantee and a certificate of authenticity for diamonds and gemstones.

Question 12

Can I return or exchange custom jewellery?

Accepted Answer

Due to the personalized nature of custom orders, returns or exchanges are not accepted. However, we do offer resizing and minor adjustments if needed.

Question 13

Do you offer EMI or payment plans?

Accepted Answer

Yes, we offer flexible payment options including EMI. Ask our team about the available plans during your consultation.

Question 14

Will my design be kept confidential?

Accepted Answer

Absolutely. We value your privacy and ensure all custom designs are kept confidential and not reused without your permission.

Question 15

Who are we? What makes Svaraa Jewels different?

Accepted Answer

Svaraa Jewels is India's premier destination for lab-grown diamond jewellery. We offer an exquisite range of fine jewellery designs and a unique, hassle-free online shopping experience that you're sure to enjoy.

Question 16

Where is Svaraa Jewels located?

Accepted Answer

We are headquartered in Surat, Gujarat, India. Our jewellery is designed and manufactured in India.

Question 17

Where is your jewellery made?

Accepted Answer

All our jewellery is manufactured in India.

Question 18

Does Svaraa Jewels have a catalog?

Accepted Answer

Currently, we do not offer a print catalog. Our entire collection is available for browsing on our website.

Question 19

Do you offer any additional discounts?

Accepted Answer

We do not offer additional discounts. Our all-inclusive MRP is competitively priced.

Question 20

Do you sell gift cards or gift certificates?

Accepted Answer

No, we do not offer gift cards.

Question 21

I can't find the piece I wanted on the site anymore. Can I still order it?

Accepted Answer

If a piece is no longer available on our website, please contact our Customer Relationship Management team. We will do our best to make it available for you.

Question 22

How much does it cost me to have a Svaraa Jewels product delivered to my home?

Accepted Answer

Svaraa Jewels provides free shipping on all items within India.

Question 23

What is the estimated delivery time?

Accepted Answer

Delivery times vary based on the product and shipping address. Ready-to-ship products are delivered within 2 to 10 business days. Made-to-order items take 25 to 30 business days, including crafting and shipping time.

Question 24

How will the delivery be done?

Accepted Answer

We process deliveries through reputed insured couriers. Please check if we deliver to your pincode. If there is no courier service available in your area, we apologize for the inconvenience.

Question 25

How safe is my product?

Accepted Answer

Your jewellery is shipped in durable, tamper-proof packaging to ensure it remains intact. It is fully insured until it reaches your doorstep.

Question 26

Does Svaraa Jewels deliver internationally?

Accepted Answer

Currently, we accept orders for delivery only within India.

Question 27

Can I change my shipping address after I have placed an order?

Accepted Answer

You can change the shipping address until your order is ready to be shipped. Please contact our Customer Relationship Management team for assistance.

Question 28

Do you ship to my location (Pincode)?

Accepted Answer

Currently we deliver to more than 6000+ pincodes in India. For more information get in touch with us.

Question 29

Is Cash on Delivery (COD) available for my location (Pincode)?

Accepted Answer

COD is available for select pin codes on orders below ₹50,000. Please share your pin code, and we’ll check availability for you!

Question 30

What is your Money Back Policy?

Accepted Answer

Our 15-day No Questions Asked Money Back Policy allows you to return products within 15 days of delivery for a full refund or exchange. Products must be in original condition, without custom engraving, and with certification. This policy is applicable for orders within India only.

Question 31

Will you withhold some shipping charges when I return the product within 30 days?

Accepted Answer

No. We will refund the full amount you paid.

Question 32

Will I have to pay for shipping the product back to you?

Accepted Answer

We offer free return shipping for all resizing, exchanges, or refunds within the 15-day money back policy. This is applicable for orders within India only.

Question 33

How do I return the product to Svaraa Jewels within 15 days?

Accepted Answer

Online:
• Go to my account
• Contact our Click on my orders
• Go to my order detail page and select order return.
At Store:
• Visit our nearest store, and our staff will assist you.

Question 34

What are the payment options available?

Accepted Answer

We accept various payment methods, including credit/debit cards, net banking, and other secure payment gateways.

Question 35

Is it safe to use my credit/debit card on your site?

Accepted Answer

Yes, we use secure encryption technology to protect your card information.

Question 36

What should I do if my payment fails?

Accepted Answer

If your payment fails, please try again or contact our Customer Relationship Management team for assistance.

Question 37

How do I know that my transaction has been successful?

Accepted Answer

You will receive a confirmation email with your order details once the transaction is successful.

Question 38

Are the diamonds used in your jewellery certified?

Accepted Answer

Yes, all our lab-grown diamonds come with certification from reputed gemological laboratories.

Question 39

What is the quality of the diamonds used?

Accepted Answer

Our diamonds are of high quality, adhering to the 4Cs: Cut, Color, Clarity, and Carat.

Question 40

Can I request a specific diamond grade?

Accepted Answer

Yes, please contact our Customer Relationship Management team to discuss specific requirements.

Question 41

Do you offer customization of jewellery designs?

Accepted Answer

Yes, we offer customization services. Please contact our Customer Relationship Management team for more information.

Question 42

Do you offer engraving services?

Accepted Answer

Yes, we offer engraving services on select products. Please check the product details or contact our Customer Relationship Management team.

Question 43

What is the minimum amount that I need to set aside every month?

Accepted Answer

The minimum monthly instalment amount for GEM is typically ₹1,000. Please check with Svaraa for the latest terms.

Question 44

What is the maximum amount limit of GEM?

Accepted Answer

The maximum limit for the GEM plan is ₹5,00,000.

Question 45

Can I club two or more GEM accounts with my GEM account?

Accepted Answer

No, GEM accounts cannot be clubbed. Each GEM plan is independent and linked to a specific customer ID.

Question 46

Can I pay in cash every month?

Accepted Answer

Yes, you can pay in cash every month at Svaraa stores, but only up to a limit of ₹1,99,000. For amounts exceeding this limit, payment must be made through digital modes such as UPI, credit/debit cards, or bank transfers.

Question 47

What can I purchase with Svaraa GEM?

Accepted Answer

With Svaraa GEM, you can purchase diamond-studded and platinum jewellery at Svaraa stores or through their online platform.

Question 48

What is the enrolment process & benefit of the GEM scheme?

Accepted Answer

You can enrol by visiting a Svaraa store or the online platform, selecting your monthly amount and tenure. Enrolment requires valid supportive and authorised identification proof, such as an Aadhaar card or PAN card. The benefit includes a bonus from Svaraa at the end of your GEM plan, which adds to your savings toward a jewellery purchase.

Question 49

Is it possible to change the monthly amount in between the instalments?

Accepted Answer

No, once the GEM plan is set, the monthly instalment amount cannot be changed.

Question 50

Where can I check my active GEM plan?

Accepted Answer

You can view your active GEM plan details in your Svaraa account online or by visiting a Svaraa store.

Question 51

Do you have any auto debit facilities for monthly instalments?

Accepted Answer

Yes, Svaraa offers auto debit options for seamless monthly payments.

Question 52

What are the auto debit limitations?

Accepted Answer

Auto debit must be set up with a valid bank account or card. Any failure in payment may result in plan disruption.

Question 53

Can I open a GEM account for my minor daughter?

Accepted Answer

Yes, a GEM account can be opened in the name of a minor with a guardian as the primary account holder.

Question 54

Can I convert my Svaraa Cash to a GEM plan?

Accepted Answer

Yes, you can use your Svaraa Cash to enrol in a GEM plan.

Question 55

Can I open a GEM account with borrowed money?

Accepted Answer

While there's no restriction, Svaraa recommends using your own funds for better financial planning.

Question 56

Can NRIs enrol for GEM?

Accepted Answer

Yes, NRIs can enrol for GEM provided they have a valid Indian bank account for payments.

Question 57

Can I enrol for GEM without a bank account?

Accepted Answer

A bank account is usually needed for auto-debit and digital transactions, but you may enrol using cash payments at stores.

Question 58

Do I have to disclose my bank details to enrol?

Accepted Answer

Yes, if you opt for auto debit or digital payments, bank details are required.

Question 59

Can I make a digital payment at the store?

Accepted Answer

Yes, digital payments like UPI, card, and net banking are accepted at Svaraa stores.

Question 60

Do I need a PAN card to enrol for GEM?

Accepted Answer

A PAN card may be required depending on the value of the plan or regulatory guidelines.

Question 61

What is the redemption window for my GEM Balance?

Accepted Answer

Redemption is available after successful completion of the GEM tenure, usually 6 or 9 months.

Question 62

Can I withdraw my paid instalment after 2 months?

Accepted Answer

No, premature withdrawals are not allowed under the GEM plan.

Question 63

Can I redeem the amount before 9 months?

Accepted Answer

Redemption before completion of the plan period will forfeit benefits and is generally not allowed.

Question 64

When will I become eligible for the discount/benefit from Svaraa?

Accepted Answer

You become eligible once all instalments are paid and the GEM plan is completed.

Frequently Asked Questions

Need Expert Assistance

Explore Lab Grown Diamond Jewellery Collection & Design Online

Explore Diamond Rings Design

Explore Diamond Earrings Design

Explore Diamond Bracelets Design

Explore Diamond Bangles Design

Explore Diamond Pendents Design

Explore Diamond Necklaces Design

Explore Diamond Mangalsutra Design

Diamond Jewellery Gifts

Explore Ring Collections

Explore Earring Collections