Return Policy
| Category | 15 Day Money Back | Lifetime Exchange(LTE) | Lifetime Buyback |
| Diamond and Gemstone Studded/ Gold/ Platinum/ Preset Solitaire Jewellery | 100% refund for returns within 15 days. No questions asked. 100% of Invoice value* Upto 2,00,000* Not Applicable on International Orders | 90%Â value rate of the invoice value* | 80% value rate of the invoice value* |
| Plain Gold /Platinum/ Gemstone Jewellery and Unstudded Solitaire Mount | 100% refund for returns within 15 days. No questions asked. 100% of Invoice value* Not Applicable on International Orders | Gold/ Platinum 100% value of metal weight at the prevailing metal rate* Gemstone 90% of the prevailing gemstone value* | Additional 3% will be deducted from the LTE value * |
| Solitaires (loose diamonds) | 100% refund for returns within 15 days. No questions asked. 100% of Invoice value* | 90% of the prevailing solitaire rate* | 80% of the prevailing solitaire rate* |
- Customised Jewellery (including personalised/ engraved products) is not eligible for a 15 Day Money-Back or a 15 Day Exchange. Lifetime Exchange and Buyback are applicable.
- Once your returned item is received, our Quality Assurance Department will review it.
- Any item that shows sign of wear or has been altered, resized (by a jeweller other than the company) or damaged cannot be accepted for 15 Day Money-Back.
- The product should be accompanied by the original product certificate and the original/ copy of the invoice for all exchanges within the 15 Day Money-Back period.
- In case the customer cannot produce the original certificate, the company will send the solitaire/ jewellery to the lab for recertification, the shipping and certification cost of which shall be borne by the customer.
- The Money-Back amount will be 100% of the actual amount paid.
- In case of a refund on 15 Day Money-Back, payment of the refund amount shall be done via online bank transfer to the customer's bank account within 10 days of receipt of the product. If the mode of the payment was through online debit/ credit card/ net banking, the refund will be processed by reversal of the transaction.
- In case the exchange value is higher than the value of the old product, the customer will have to pay the difference.
- In case the exchanged value is lesser than the value of the old product, the difference will be refunded in case of a 15 Day exchange, but if it’s a Lifetime Exchange then the difference will be held as a credit for future purchase.
- The prevailing market value will be determined by the company.
- This feature is not available for international orders (orders that will be shipped abroad from India).
- Svaraa reserves the right to change the terms and conditions for specific customers.
- 15 Day Money-Back is not applicable on a product purchased in exchange of old gold coins & old gold.
- Lifetime Exchange and Buyback values are calculated as per the return policy table.
- Any new product purchased against LTE value or Old Gold Exchange Credit will be eligible for LTE and Buyback but not eligible for 15 day money-back.
- Additional 10% will be deducted from the LTE value if the customer does not have the Invoice. Loss of the original product certificate would result in a deduction of Rs. 500.
- You can exchange your design within 15 days for the full value only once. If you wish to exchange the design the second time, it will be considered as a Lifetime Exchange.
- 15 Day Money-Back is not applicable on orders that have been exchanged earlier under the 15 Day Exchange Policy.
Gold Hallmarking
- Svaraa Jewels is a BIS-Certified Jeweller, and it ensures to meet all standards to provide our customers with the purest and finest precious metal articles.
| FITNESS NUMBER | GOLD PURITY |
| 18K750 | 18 KARAT |
| 14K585 | 14 KARAT |
Diamond Certification
- Every Diamond Jewellery at Svaraa Jewels is 100% certified by a renowned Lab like IGI(International Gemological Institute) certificate and every Solitaire Jewellery is 100% certified by IGI Or GIA (Gemological Institute of America) certificate.
Gold Hallmarking
We stand by the quality and craftsmanship of our jewellery. Svaraa offers a free lifetime warranty against manufacturing faults on every Svaraa jewellery.
If a fault is discovered, Svaraa will repair or replace the item free of cost. Svaraa does not provide any warranty caused by wear tear (or) inappropriate use of customer.
- The lifetime warranty policy is not applicable for stone or Diamond damage/repair.
For any queries, feel free to contact us on care@svaraa.com (or) Call us on : +91 7069456456